A family friend stopped by unexpectedly and began to cry the moment she entered our house. She explained that her son had been diagnosed with a serious mental illness.

She asked me for advice.

It’s easy for those of us who have been dealing with mental disorders for many years to forget how we felt the first time we learned that someone we loved had a brain disorder. But seeing my friend in distress instantly reminded me of how confused, angry and hopeless I had felt when Mike first became ill.